Legal notice

Seller: RED TRIDENT Co.

Representative: Tomoyuki Takahashi

Address: 2F, 1-3-4 Kitakai, Nishinari-ku, Osaka-shi, Osaka 557-0021

Telephone number: 06-6561-1900

*Inquiries accepted between 10:00 and 17:00 on business days

Email address: shop@vtg.jp

Sales price: Listed on each product page

Other necessary fees:

Consumption tax

Bank transfer fee (varies depending on the financial institution)

Cash on delivery fee

The fees for different settlement amounts are as follows.

Less than 10,000 yen: 330 yen

10,000 to 30,000 yen: 440 yen

30,000 to 100,000 yen: 660 yen

100,000 to 300,000 yen: 1,100 yen

Due to system reasons, the total amount stated in the “Order Confirmation” email sent after you have completed your order does not include the cash on delivery fee.

Please pay the total amount stated in the “Confirmation of Total Amount Including Cash on Delivery Fee” email sent immediately afterwards at the time of delivery.

Payment methods and timing of payment:

■Cash on delivery

■Credit card payment

■Bank transfer

Bank details

GMO Aozora Net Bank

Corporate Division 2

Ordinary account number 1691173

Name: Retto Trident Co.

Please transfer the payment within one week of completing your order. We will ship the product after confirming payment. If you do not make payment within the specified period without prior notice, we will cancel your order.

Time of product delivery:

We will ship within 2 working days of receiving your order.

The shipping date will vary depending on the payment method and product. For details, please check the product page or delivery policy.

Method of product delivery:

We will send products within Japan by Yamato Transport's Takkyubin or Kuroneko Yu-Packet. We will send products overseas by EMS international mail.

Returns, Exchanges and Cancellations:

We make every effort to ensure the quality of the products we sell, but in the unlikely event that a product is damaged or is not as you ordered, we will exchange or refund the product at our expense.

* When you receive your order, please check immediately to make sure that you have not received a different product to the one you ordered.

* If you have ordered multiple items, please check again before discarding the packaging to make sure that no small items have become hidden inside.

Returning Purchased Items

If there is a problem with the item

We make every effort to ensure the quality of our products, but if there is a problem with the item, such as damage or soiling, or if it is not as you ordered, please contact us by phone or email within 7 days of delivery. We will arrange for a return or exchange immediately. (However, please note that we may not be able to exchange items that are out of stock.)

Returns and exchanges are limited to unused items.

In the case of returns or exchanges due to the customer's convenience (including changes in size, color, etc.)

We will accept returns if you contact us within 7 days of receipt to request a return or exchange, provided that the item is unused.

In this case, the customer will be responsible for the shipping costs (actual cost) incurred at the time of shipment, the shipping costs (actual cost) incurred at the time of return, and any fees incurred at the time of refund, etc.

(However, we will not accept returns in the following cases.

Cases where we cannot accept returns or exchanges

* Items that have been delivered for more than 7 days

* Items that have been damaged or soiled by the customer

Notes

Please note that we will not be able to accept requests for refunds or returns after 7 days of delivery.

〇Regarding refunds

We will ask you for your bank account details and transfer the refund to that account.

Please note that in the case of a refund due to the customer's convenience, the customer will be responsible for the refund fee.

※The refund amount will be the product price only at the time of purchase.